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Frequently Asked Questions

MixCups is is a monthly subscription service for folks who enjoy single-cup coffees but are bored of drinking the same old cup each and every day. Our Mix of the Month subscriptions help folks discover new favorites from our mix of handpicked selections they can enjoy all month long.

You choose your box size and mix type. Each month, we handpick a new mix of single-cup coffees and ship them right to your door. You get to sit back, relax and enjoy the variety!

You can choose between our Mini Mix, our Mix of the Month or our Mega Mix.
- The Mix of the Month is our original mix and contains 30 cups per box, 3 cups each of our 10 featured selections. That's one cup a day for the whole month!
- The Mini Mix contains 10 cups per box, 1 cup each of our 10 featured selections. It's perfect for the occasional coffee drinker.
- The Mega Mix is our double shot and contains two Mix of the Month boxes for a total of 60 cups. You can select different mix options for each box or make them both the same. The choice is yours!

You can choose between our Standard Coffee Mix or our Non-Flavored Coffee Mix
- The Standard Mix is our most popular and contains a mixture of flavored and non-flavored coffees.
- The Non-Flavored Mix contains non-flavored coffees only.

Sorry, we only offer the mixes that are currently available on our website. The fun of receiving MixCups is trying new varieties and discovering selections you may never have tried on your own. That's how we keep things mixed up!

Boxes begin shipping out on the 22nd of each month. If you place your order prior to the 22nd, you will receive the current month’s box. If you place your order on the 22nd or later, your first box will arrive the following month.

If this is your first time signing up you will be billed immediately. Future renewals (if applicable) are billed on the 1st of the month.

Absolutely! Simply select the Send a Gift button and proceed to checkout where you can enter a gift message for your recipient.

To send a gift, choose the send a gift button, select your desired box size and term length, then proceed to checkout. During checkout you will enter the name and email address of your recipient, your personalized gift message and your billing information. Your recipient's shipping address is not required. Your gift recipient will receive an email (on the date of your choosing) containing your gift message and informing them how to claim their gift. When claiming their gift, your recipient will get to choose their mix options and enter their shipping address.

Gift subscriptions do not automatically renew. They will expire at the end of the 1, 3, 6 or 12 month term. At expiration, your recipient will receive an email notifying them their subscription is expiring and giving them the opportunity to renew their subscription.

If you ordered one of our standard subscriptions (not a gift), your subscription will automatically renew at the end of the subscription period. For example, monthly subscriptions renew every month, 3 month subscriptions renew every 3 months, and so forth.

Gift subscriptions do not automatically renew. They will expire at the end of the 1, 3, 6 or 12 month term. At expiration, your recipient will receive an email notifying them their subscription is expiring and giving them the opportunity to renew their subscription.

Yes, you may skip your next renewal or cancel your subscription at any time with just a few clicks, right inside your customer account. You may also reactivate a previously cancelled subscription at any time.

Canceling a subscription cancels future renewals. Renewals that have already been processed and are awaiting shipping cannot be cancelled or refunded. If you cancel a prepaid subscription (3, 6 or 12 months) before the last box ships, please understand that you will continue to receive all remaining boxes until your subscription period has expired. Gift subscriptions have no cash value and are non-refundable.

No problem! You can only purchase one subscription at a time but you can purchase as many subscriptions as you would like. Manage them all from within your customer account.

All that can easily be changed right inside your customer account. Simply log in and make your changes.

You may return an unopened box within 30 days of your purchase/renewal date. Due to food safety concerns, we are unable to accept returns of opened boxes. Contact us to request a return authorization before returning your box. In the rare case that your box arrives damaged, please contact us within 24 hours of receiving your package.

The coffees and teas included in MixCups boxes are packaged in the popular K-Cup® compatible format and will work in most Keurig® K-Cup® brewers as well as K-Cup® compatible brewers made by other manufacturers such as Bunn, Hamilton Beach, Mr. Coffee, etc.

KEURIG® 2.0: From time to time, we feature coffees from small or independent roasters who may not produce cups that are compatible with the 2.0 brewer. If you have a 2.0 brewer, please contact us after subscribing and we will make a note on your account to only include cups that are 2.0 compatible.

Most of the selections in our tea mix are currently not compatible with Keurig® 2.0 brewers.

Our cups are not compatible with other single-serve formats such as Tassimo®, Nespresso®, Verismo®, Vue®, etc.

Currently, we only ship to the United States.

Yes, when your order is shipped we will send tracking information to the email address provided during checkout.

Yes, we ship to APO/FPO/DPO addresses. You will find the Armed Forces Pacific/Europe/Americas selections in the list of states located in the address section during checkout.




 

Enjoy life. Mix it up!

MixCups is here for the flavor seekers, the game changers, the ones who stop and smell the roses. We are here for all those who agree that variety is truly the spice of life and seek more adventure in their daily coffee ritual. Lend us your mugs fellow coffee lovers, let us fill them to the brim with something new. Break free from the boredom and join us!